Privacy Policy

Effective Date: 15th July, 2025
Tonochi — 899 Pine Street, San Francisco, CA 94108

We care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or shop with us.

1. WHAT WE COLLECT

When you browse our site or place an order, we may collect:

• Personal info like your name, email address, shipping address, and payment details.

• Device info like your IP address, browser type, and how you interact with our site (via cookies and analytics tools).

We only collect what we need to provide you with the best possible experience.

2. HOW WE USE YOUR INFO

We use your information to:

• Process and ship your orders.

• Communicate with you about your order or our products.

• Improve our website and your shopping experience.

• Send you marketing emails (only if you opt in).

3. DATA RETENTION

We keep your personal information only as long as necessary to fulfill the purposes described above, including:

• To provide products and services you requested.

• To comply with legal, tax, and regulatory obligations.

• To resolve disputes and enforce our agreements.

For example, order records are generally kept for 7 years for accounting purposes. Marketing data is kept until you unsubscribe or request deletion. When information is no longer needed, we securely delete or anonymize it.

4. SHARING YOUR INFO

We do not sell your personal data.
We may share your information with trusted third parties (like payment processors, shipping providers, and analytics services) to help run our business, always securely and only as needed.

5. INTERNATIONAL TRANSFERS

We may store and process your personal data in the United States and Canada, where Shopify’s servers are located. If data is transferred internationally, we rely on secure industry-standard protections.

6. COOKIES

We use cookies to remember your preferences and understand how people use our site. You can disable cookies in your browser settings if you prefer.

7. YOUR RIGHTS

If you are a California resident, you have the right to:

• Request access to the categories and specific pieces of personal data we hold about you.

• Ask us to correct or delete your data.

• Opt out of the sale or sharing of your personal data (note: we do not sell data).

• Unsubscribe from marketing emails at any time by clicking the link in the email.

To make any of these requests, contact us at team@tonochi.us.

8. DATA SECURITY

We take security seriously. Your personal information is stored on secure servers, and payment info is encrypted using industry-standard methods.

9. CHILDREN

Our site is not intended for children under 13. We don’t knowingly collect data from minors.

10. UPDATES

We may update this Privacy Policy from time to time. The latest version will always be posted here, with the effective date above.