Refund policy

Refund Policy, operated by Vanmax Inc. (trading as Tonochi), 899 Pine Street, San Francisco, CA 94108.

We want you to love your Tonochi. If something's not quite right, we're here to help.

1. Returns

You may return any unused and unopened product within 30 days of delivery. Items must be in their original packaging, unused, and in the same condition you received them.

⚠️ For hygiene and safety reasons, we cannot accept returns of opened or used oral-care products (such as toothbrushes or floss).

To start a return, email us at team@tonochi.com with your order number and reason for return.

2. Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note:

• Original shipping fees are non-refundable.
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
• Returned items remain your responsibility until we receive them.

3. Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery. Send a photo and your order number to team@tonochi.com, and we'll make it right. Fast.

4. Exchanges

We do not currently offer direct exchanges. If you'd like a different product, please return your item and place a new order.