Shipping Policy
At Tonochi, we believe your self-care experience should feel good from start to finish. That includes reliable, clear, and timely shipping.
Where We Ship
We ship to the United States, Canada, Australia, United Kingdom, Germany, France, The Netherlands, and Singapore.
Processing Times
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once shipped, you’ll receive a confirmation email with tracking information.
Estimated Delivery Times (business days)
- United States: 3–4 days (Express: 1-2 days)
- Canada: 7 days
- Europe (DE/FR/UK/NL): 4–6 days
- Australia: 8 days
- Singapore: 5 days
Delivery windows are estimates and may be affected by carrier delays, weather conditions, peak seasons, or events outside our control.
Shipping Costs
Free Standard Shipping on orders $35+
- United States: Standard $4.99, Express $7.99
- Canada: CAD $12.00
- United Kingdom: £5.00
- EU (DE/FR/NL): €6.95
- Australia: AUD $13.00
- Singapore: SGD 6.00
Precise rates may vary slightly by region. Final shipping costs are shown at checkout.
Delivery Issues
If your package is lost, delayed, or arrives damaged, please reach out to us at team@tonochi.us with your order number. We’ll work with the carrier to resolve the issue as quickly as possible.
Once a package is marked as delivered by the carrier, Tonochi is not responsible for lost or stolen packages. Please ensure you provide a secure delivery address.