Shipping policy
Everything below applies to orders placed on tonochi.com. All prices are in US dollars unless your checkout shows another currency.
Free shipping on orders over $35
Spend $35 or more and shipping is free, everywhere we ship. Below $35, the rates are:
- United States: $4.99
- $4.95: Australia, Canada, India, Malaysia, Philippines, Singapore, Thailand, United Kingdom, Vietnam
- $6.95: Bulgaria, Czechia, Estonia, Germany, Greece, Hong Kong, Hungary, Japan, Latvia, Lithuania, New Zealand, Poland, Portugal, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan
- $9.95: Austria, Belgium, Croatia, Cyprus, Denmark, Finland, France, Indonesia, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Peru, South Africa, United Arab Emirates
- $12.95: Kuwait, Qatar, Romania, Saudi Arabia
How long it takes
We pack and hand over your order within 1 business day. After that, delivery takes the number of business days below.
Fast: up to 6 business days
- 2 to 6 days: United States (Plaque Reveal, DuoGlide Floss Picks, Kids Soft Toothbrush and Mew Cap ship from our warehouse in China and can take a few days longer)
- 3 to 5 days: Hong Kong
- 3 to 6 days: Taiwan, United Kingdom
Standard: up to 10 business days
- 4 to 7 days: Japan
- 4 to 8 days: Saudi Arabia, Singapore
- 4 to 9 days: Australia
- 4 to 10 days: Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain
- 5 to 8 days: Austria
- 5 to 9 days: Canada, Qatar, United Arab Emirates, Vietnam
- 5 to 10 days: India, Kuwait
- 6 to 10 days: South Korea
Longer: up to 13 business days
- 5 to 12 days: New Zealand, Peru, Philippines, Thailand
- 6 to 13 days: Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland
- 7 to 11 days: Malaysia
- 7 to 12 days: South Africa
- 7 to 13 days: Indonesia, Malta
Business days don't count weekends or public holidays.
Where we ship
We currently ship to 51 countries.
North America: Canada, United States
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
Asia and Oceania: Australia, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
Middle East: Kuwait, Qatar, Saudi Arabia, United Arab Emirates
South America and Africa: Peru, South Africa
Don't see your country? Email us at team@tonochi.com and we'll tell you whether we can reach you.
Duties and taxes
Nothing to pay on delivery. Import duties and taxes are already included in the price you pay at checkout, wherever we ship to. No surprise bill from the carrier, and nothing to settle before your parcel is handed over.
Tracking your order
You'll get a confirmation email as soon as you order, and a second email with a tracking link once your parcel is on its way. Tracking can take a day or so to start updating, which is normal and doesn't mean anything has gone wrong.
If something goes wrong
If your order is late, arrives damaged, or doesn't show up at all, email team@tonochi.com with your order number and we'll sort it out. We'd rather hear from you than have you wait and wonder.
Please double check your address at checkout. Parcels sent to an incorrect address can't always be recovered.