Cancellation

You have the right to cancel (withdraw from) your purchase within 14 days without giving any reason.

The cancellation period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods (or of the last item, if your order is delivered in several parts).

How to cancel

To exercise your right to cancel, tell us your decision in a clear statement. You can:

• Email us at team@tonochi.com, or
• Write to us at: Vanmax Inc. (trading as Tonochi), 899 Pine Street, San Francisco, CA 94108, United States, or
• Complete the cancellation form below.

To meet the deadline, it is enough to send your message before the 14-day period ends.

Cancellation form

Complete the fields below and we’ll confirm your cancellation by email.

Model cancellation form

You can also copy, complete, and email the standard form below — using it is optional.

To: Vanmax Inc. (trading as Tonochi), 899 Pine Street, San Francisco, CA 94108, United States — team@tonochi.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
______________________________________________
Ordered on / received on: ____________________
Name of consumer(s): ________________________
Address of consumer(s): _____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________

What happens after you cancel

We will refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your decision to cancel. (If you chose a more expensive delivery option than our standard one, we refund the standard delivery cost.) We use the same payment method you used for the order, and you will not pay any fees for the refund. We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent them back, whichever is earlier.

You must send the goods back without undue delay and no later than 14 days from the day you tell us you are cancelling. You are responsible for the direct cost of returning the goods.

Exceptions

For hygiene and health-protection reasons, sealed items such as toothbrushes and floss that have been unsealed after delivery cannot be returned. Please see our Refund Policy for full details.